I am "triumphant" in my claim...

Well, our credit card company informed us yesterday that our account will be credited for the skateboard I bought after Martini Skate and Snow reneged on their stated return policy. w00t! (see this old post if you don't know what I am talking about.)

What I found interesting was the response to them from the store that reneged on their return policy, Martini Skate and Snow. Their argument was that I was too heavy and broke the board. That's funny, because I specifically asked that question in the store when I bought the board, and the owner himself said "oh, that board could hold you and your wife together." In fact, they even let me stand on it before I bought it. Funny how things change when someone needs to find an excuse.

I even had correspondence with the manufacturer that I sent in with my claim that stated I was no where near heavy enough to damage that board.

The only thing that bothers me is that the store will still get their money. See, our credit card company "misplaced" our documents and originally found in favor of the store. I called and talked to a few people, our info was found, and suddenly they said, "oops." They credited our card in full, but said that they may not be able to go after the store due to the language of the merchant agreement. It sucks that an error on their part causes the store to get away with it. But, on the other hand, I have been credited AND get to keep the board, which the manufacturer will now exchange for me free of charge. So, I effectively can sell it and double my money. Or, maybe I'll keep it - it's not the manufacturer's fault that the store wouldn't abide by what was written on my receipt, and it is a nice board. Plus, they will actually honor their warranty directly with me, regardless of the store's inability to abide by their own policies.

I suppose it could be worse, eh? But, just remember, be careful when buying from places like this.

In my experience I have found that, just because their receipt states "refunds or exchanges within 30 days from date of purchase, After which all sales are final. GO RIDE!" doesn't necessarily mean that they intend to honor that policy.